Is a home charger included in the Octopus EV lease?
A home charger is included as a promotional offer in our Salary Sacrifice package, and selected Intelligent EV leases. This promotion covers a free standard installation of certain chargers.
If your home charger is included
If your home charger is included, the process works like this:
After your order has been submitted, we’ll send you an online form to apply for your charger. The form asks you for a few details, like where you’d like your charger to be installed (it doesn’t have to be at your home address).
Our sister company, Octopus Energy Services, will review your application and may get in touch for more information to organise the installation.
Once installed, you can switch to an Octopus Energy smart tariff (like EV Saver) to make the most of your charger through discounted rates.
Note: If you live in Northern Ireland you should fill out the home charger form above, and our partner Weev will get in touch to arrange installation. Weev only install the Easee One 7.4Kwh
We aim to ensure that Octopus Energy Services has installed the charger before your car is delivered, but unfortunately, we're not able to guarantee this.
What is meant by standard installation?
We offer standard installation within our promotional charging offer, which should cover most homes in the UK, and almost all new builds. But not every installation is the same, and your driveway, and the location of your main source of electricity will be different to others.
If the Standard Installation doesn’t cover you, you can top up the additional work as required (at an extra cost). But remember, the home charger is yours to keep forever!
To understand what a standard installation covers and what more advanced installations cover, see this guide from Octopus Energy Services
Can I cancel or move my home charger?
If you decide to cancel your order after your charger has been installed you will have to pay for the charger. Check out our T&Cs to find out more.
If you want to move or remove your charger at a later date, you’ll need to pay for this. The Octopus Energy Services team may be able to help if needed.
What happens if your home charger isn’t included in your agreement?
If you’re leasing through Intelligent EV and Business Contract Hire, see our charging offers.
If a promotional offer isn't available for the EV you’re interested in, you can still order a home charger from Octopus. If you decide to go with us for an EV charger, someone from the Octopus Energy Group will handle your application.
In your application, make sure you upload a photo of everything that the form requests, as well as your MPAN number.
What to do if you’re having issues with you home charger
Sometimes things go wrong, view Octopus Energy Services home charger support page to trouble shoot issues when charging at home.
Octopus Energy Services are best placed to support charger issues. You can call them on 0808 196 6842 or email at [email protected]
If you need support with setting up an Octopus smart tariff, please email [email protected].
What if I can't charge from home?
We understand not everyone can charge from home, so we offer an Electroverse credit option on our Salary Sacrifice package and selected Intelligent EV promotions. If you’ve chosen this option, we’ll send you a code via email to apply to your Electroverse account.
You can do this by going to your account in the Electroverse app and typing the code in the ‘apply voucher’ section.