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What happens after you place an order

Once you’ve signed your contracts, your order is officially underway! What happens next depends on the type of car you’ve ordered - whether it’s a secured supply, factory order, or approved used..

Updated over a week ago

Secured supply orders

Supply cars are deals we’ve arranged directly with our dealership partners. These can include factory-style cars with exclusive discounts, or cars we’ve pre-ordered in popular specs and colours, so they’re ready to be delivered sooner.

Once you’ve signed your contracts:

  1. We’ll raise your order with the relevant dealer

  2. The dealer will confirm when they’ve accepted the order

  3. If the car is already built, the dealer will arrange for it to be transported to your home address, or if it needs to be built at the factory the dealer will organise this and keep us updated on progress

Factory orders

Factory orders are built from scratch based on the exact configuration you’ve chosen on our website - so they can take a little longer to arrive.

Once you’ve signed your contracts, your order follows the same steps as a secured supply car:

  1. We’ll raise your order with the dealer

  2. The dealer confirms your order with the manufacturer

  3. The factory builds your car according to your chosen spec

  4. The dealer will keep us updated on the progress of your order, and when it’s likely to be in transit

  5. Once it’s ready for delivery, the dealer will arrange a suitable date with you directly

Approved used cars

Approved used cars are vehicles that have either been previously leased through us or had a life as a demo car, and returned in excellent condition. Each car is carefully inspected and refurbished to a high standard, and professionally cleaned inside and out.

Once you’re signed your contracts:

  1. Our logistics partners will contact you directly to arrange a delivery date

  2. They’ll deliver the car to your home on the agreed day

Have more questions about our approved used offering? See here.

Estimated delivery windows

As soon as the dealer confirms your order, we will email you a link to track the different stages and your estimated delivery window.

If there are any significant changes to your estimated delivery, we’ll contact you.

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