I’ve moved home, do I need to let you know?
If you’ve changed your address, please let us know by filling out this form. We recommend you let us know at least one week before your move. It can take up to 72 hours for the update to be processed across all systems once you’ve filled in the form. We’ll update our systems, as well as letting our third-party partners know (like our insurance provider).
If you don’t have insurance included in your package with us, you’ll also need to let your insurance provider know. Additionally, you can use the same address update form to ensure that lease agreements and insurance policies are updated accordingly. Prompt action will help to avoid delays or issues with essential documentation.
I want to use a different email address for my Octopus Electric Vehicles account, what should I do?
We want to make sure you hear from us and get updates about your EV in the easiest way for you. If you need to change your contact details, just email us at [email protected].
My last name has changed, do I need to let you know?
If your last name has changed, please email us at [email protected]. We need to be aware of any changes to your details, so we can update your account, and let our partners know e.g. for your insurance.
If insurance isn’t included in your agreement with us, please inform your insurance provider and send us a new certificate.
If you’ve changed your name on your driving licence you’ll need to re-complete your e-declaration using your new licence details.
How to get in touch with us to update your details
If you need to let us know about any changes to your personal details, you can email us at [email protected] or call our Driverline on 020 3322 2601.