If you have an Intelligent EV package and require roadside assistance or breakdown support, please refer to your insurance and/or breakdown provider.
For breakdowns, you can also refer to your manufacturer's website in case they're included under warranty.
Do you need roadside assistance?
If insurance is included in your contract with us, please call our Driverline on 020 3322 2601. If you arrange your own insurance, please get in touch with your insurance provider for support.
Do I have breakdown and roadside assistance cover?
Breakdown and roadside assistance cover is included in the maintenance package for both Salary Sacrifice and Business Contract Hire leases, but not included in Intelligent EV.
What if I'm abroad?
Breakdown and roadside assistance included in the maintenance package is only for UK roads, you will need to arrange your own cover if you take your car abroad.
Breakdowns (at home or on the road), including tyre issues
For breakdowns and roadside assistance, call our Driverline on 020 3322 2601 (Option 1, then Option 2). Though we work with the RAC, it’s important you call them via the Driverline number so they know you're an Octopus EV customer. If the fault is covered under the manufacturer's warranty, the RAC will forward you on to the manufacturer's breakdown provider.
You can also log a breakdown online through the RAC portal using this form, and you can call them at any time, 24/7.
What’s included in the breakdown package?
Your Octopus EV maintenance package includes:
Roadside assistance (including a blown tyre or puncture)
Home start - yep, you’re covered even if you break down at home
National recovery - they’ll recover you, your car, and up to seven passengers.
What happens if my car can’t be repaired at the roadside?
Our partners will recover your vehicle and do what they can to get it fixed and back to you.
Accidents
If you have insurance included in your package
If you’ve been involved in an accident and you have insurance included in your package, call our Driverline on 020 3322 2601 (option 1, option 1) to get through to our insurance partners and raise a claim. Alternatively, you can raise a claim with FMG online through this form.
Let our partners know during the call or claim process if you need support staying mobile, and they’ll do their best to provide a courtesy car.
If you've requested a courtesy car from one of our partners and haven't received one, please call us on 020 3389 5959 or email us at [email protected].
Find out more about how we'll keep you moving.
What happens after I’ve notified you that I need to make a claim?
FMG are here to ensure that you’re supported through every step of the process. They’ll request details of the incident to determine whether the vehicle is in a safe and drivable condition; if it’s not, they’ll arrange a recovery service and arrange onward mobility.
Please note, if you need to make a claim that is not the result of a road traffic accident, you’ll still need to notify and arrange inspections and repairs.
If you don't have insurance included in your package
Please raise your claim through your insurance provider's process, and keep us informed about the claim's progress.