Organise your home charger installation
If your package includes a home charger, you’ll have received an email from us with a link to an Octopus Energy Services application form. Please complete this form as soon as possible, as it can take up to 10 weeks to confirm an installation date.
It’s important to know that delivery of your vehicle and charger installation are managed as two separate processes and by different parties. Therefore, there isn’t a guarantee that your charger will be installed before your vehicle is delivered.
What’s included in my home charger installation?
If you’ve chosen the home charger package, this includes a charger and standard installation, which includes:
All electrical components and connections
Mounting the charger to brick or plaster
Clipping cables to a wall or along window or door frames
Electrical testing
Up to 10m of cable from your electricity supply to where the charger will be installed
If your charger installation is delayed, there are still temporary charging options available. Your vehicle will come with a Type 2 cable, which you can use at public charging stations while you wait for your home charger to be installed.
If your package doesn’t include a charger but you’d still like one fitted, you can order one with Octopus Energy.
All installations are handled by Octopus Energy Services, not by us. If you have any questions about your installation or booking, you can reach them directly by calling 0808 196 6842 or emailing them at [email protected]. Charger installations are scheduled independently by Octopus Energy Services, and they will contact you to arrange a suitable installation date.
What information do I need to provide when ordering my charger?
Once you’ve decided on the charger that’s right for you, you’ll need to fill out:
What charging cable length you need - untethered, 5m, 8m or 10m
The distance between your electricity meter and the expected position of the charger - 10 metres or less, 10 to 20 metres, or 20 to 30 metres
Whether you rent or own your home
Where your electricity metre is located
Where you park - driveway, garage, on the road
Once the Octopus Energy Services team has that information, they’ll get in touch with you about next steps.
If you’re not getting a home charger and have opted for public charging credit
If you’ve opted for our public charging promotion, you can set up your Electroverse account by downloading the app and signing up.
Shortly before delivery, you’ll receive an email with a voucher code which you can enter into your account on the app. Your credit will then be added. And every charge you make with Electroverse will be debited from the credit before taking out of any other linked bank account.
Top tip: if you’re an Octopus Energy customer, you can link your Electroverse account to your Octopus Energy account to keep payments all in one place!
Apply for a parking permit if you’ll need one
If you need to apply for a local parking permit, you’ll usually need your vehicle’s registration number. You can find this in your order tracker once it becomes available (this happens shortly before delivery).
Every local council has its own process for applying for permits, but most applications can be completed online. Search your local council’s website and look for the parking permit section, where you’ll be asked to provide your vehicle registration and proof of address.
Private number plates
If you plan to use private plates, you’ll need to wait until your car has been delivered before applying.
Once you have the car, follow the steps in our private plates section.
Selling your current car
If you have a car you plan to sell, we recommend waiting until after your delivery takes place, or at least until it has been confirmed by the dealership, before finalising the sale. Delivery schedules can change, and having your current car until your new one arrives will help avoid any transport headaches.
Organising your insurance
If your package includes insurance, your policy documents will arrive around five days before delivery. If you don’t receive them within 24 hours of your delivery date, please contact us via the Driverline on 020 3322 2601 (Option 7).
If insurance isn’t included in your package, it’s a good idea to start exploring your options on comparison sites before you receive your registration to organise insurance. This will give you a clearer idea of costs and cover before your delivery is scheduled.
For more information, check out the insurance section.